Garuda Indonesia was awarded as the best airline in Indonesia by TripAdvisor, the largest travel site in the world. This is the fourth consecutive time since 2017.
The predicate was officially announced at Tripadvisor 2020 Travelers' Choice Airlines Awards on Tuesday (28/7), which is based on ratings and reviews from millions of world travelers using flight services throughout 2019.
Complementing this achievement, Garuda Indonesia was also named as one of the best choice airlines in Asia in Major Airlines - Travelers' Choice Major Airline Asia category for the third time since 2018. Meanwhile, Garuda Indonesia's subsidiary, Citilink, also won the title as the best low cost carrier in Asia.
Garuda Indonesia President Director Irfan Sebuahutra expressed his gratitude for the appreciation from global community who always provide support to Garuda Indonesia through reviews submitted to TripAdvisor.
"This achievement is a source of pride, as well as a passion for us to always be consistent in providing the best flight service quality to service users by prioritizing aspects of flight safety and comfort, especially in current conditions which are full of challenges," he said.
This recognition, according to Irfan, has its own meaning for Garuda Indonesia in reflecting customer support and trust in efforts to improve services.
"In the midst of current challenging situation, we hope this award will support and encourage the interest of community to be able to return to travel using safe and comfortable air transportation with Garuda Indonesia," Irfan hoped. (hlz/hlz)